Our core service is a free and confidential Helpline, available nationally via the telephone, email, live chat and letters. The service uses male and female volunteers trained in basic counselling skills to respond to client enquiries.
We respond to any issues that our clients call us about. In line with our non-judgmental ethos we treat all enquiries seriously. The majority of our Helpline volunteers are under the age of 30 years of age as our services are targeted at young people. However we take calls from people of all ages and backgrounds and don’t turn anyone away.
"I had never spoken about my issue to anyone before, but I felt the need to speak to someone as my situation was not getting better. I rang MYH and a sister took my call. At first I was scared but this sister made me feel at ease. She helped me so much. One key thing which she said to me was 'to forgive' myself which I have, Alhamdulillah. Just speaking to somebody who listened without judgment has opened up doors for me which will never be closed. I ask Allah (swt) to reward you all abundantly for your efforts and to have mercy upon you all and to support you in this worthy cause ameen. This helpline, I've used it only once and it's saved me." - MYH client