ETHOS & VALUES

FREE

Our services are completely free of charge and clients can contact us through the telephone, online chat, email and by letter. Most mobile providers do not charge to call our number but if in doubt, check with your mobile service provider.

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CONFIDENTIAL

Your call is 100% confidential and we do not disclose any information given to us except in extreme circumstances. You can read our confidentiality guide here

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ANONYMITY

Our number does not appear on your phone bill and we cannot trace your number. 

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NON-JUDGEMENTAL

We don’t judge you whatever you call us about. You can call us without fear of judgment or chastisement. We will only listen, and provide empathy and support. Every young person has the right to have a safe space in which their voice is heard. 

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NON-DIRECTIONAL

We do not tell you what to do, preach or impose any religious beliefs upon you.

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EMPOWERMENT

We do not tell you what to do rather we explore options with you and empower you to make your own decision. We believe that people have the right to find their own solution and should be supported to do so. Being able to explore your feelings alleviates distress and helps you to reach a better understanding of your situation and the options open to you.

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FAITH & CULTURALLY SENSITIVE

Our helpline workers are all drawn from the diverse Muslim communities in the UK. They therefore understand the issues facing Muslim communities and are also trained in faith and cultural sensitivity.