Feedback | MYH (Muslim Youth Helpline)

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Muslim Youth Helpline

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FEEDBACK FORM

Your Name or Alias:

The Date you contacted MYH:

Would you like to be contacted by MYH: Yes No

If so, please provide your email:

Are you satisfied with the way our helpline has supported you?

Very Satisfied	Satisfied	Neither Satisfied or Dissatisfied	Dissatisfied	Very Dissatisfied

Please Explain which contact methods you are satisfied/dissatisfied with and why?

	Satisfied	Dissatisfied
Internet Chat
Phone
Email
Letter

Please Explain what elements of the MYH you are satisfied/dissatisfied with and why?

	Satisfied	Dissatisfied
Contact with helpline
Contact with office staff
Quality of service
Options explored
Support provided
Other (please specify)

Comments/Explanation:

Has the helpline identified the help you need and met your needs in an appropriate way?

Yes	No	Unsure

Comments/Explanation:

Do you feel that the helpline worker was empathetic to your needs?

Yes	No	Unsure

Comments/Explanation:

Do you feel that the helpline worker has listened to your views and took them into account?

Yes	No	Unsure

Comments/Explanation:

Do you feel that that the options explored were relevant to your situation?

Yes	No	Unsure

Comments/Explanation:

Have the services provided by MYH made a difference in your life?

Yes an improvement	Yes but negatively	No difference

Comments/Explanation:

Would you use the service again?

Yes	No	Unsure

Comments/Explanation:

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The Muslim Youth Helpline (MYH) is a registered charity which provides pioneering faith and culturally sensitive services to Muslim youth in the UK. Site by MakeMeBelieve